Refund Policy

Refund Policy

At DermaBelle, we do our utmost to ensure the quality of our products and make sure your purchases reach you in good condition. If you encounter any issues related to your order or for any reason, please contact us via our email at info@dermabelle.net, and we will make every effort to resolve your issue as quickly as possible. At DermaBelle, we are committed to the quality of our products. If you face any issues related to your order, please notify us within 3 days of receiving your order, and we will be happy to provide you with a replacement and resolve your issue. Please note that we will not be able to refund postage and shipping fees unless there is a defect in the products. Also, in the case of the product being shipped and received in good condition, the return or exchange policy does not apply due to the company not guaranteeing proper storage conditions by the other party. Once the products are received, any refund amount will be settled through the used settlement provider (credit card, Tamara, or similar), and a confirmation email will be sent to your provided email address.

Defective Products

DermaBelle only accepts returns of defective products, provided they are in their original condition. DermaBelle does not accept returns of products that have been opened or tampered with unless they are defective. If you open the defective product and then return it (you will be responsible for the return shipping costs) to the company, DermaBelle will deliver it to the manufacturer for inspection. If the manufacturing company determines that the product is defective, you can choose to receive a full refund (including return shipping costs you incurred) or receive another product.

Cancellation Policy:

DermaBelle makes it easy to deliver your orders, as we send your order quickly for preparation and then ship it to you. If you wish to cancel your order, just send us a message via our email at info@dermabelle.net, and we will make every effort to ensure your order is canceled. Once your order has been shipped and received, the return and exchange policy does not apply, and canceled orders are considered "returns." Therefore, the return policy will be applied. If you have more inquiries about our return policy, please contact us via our email at info@dermabelle.net. We will be happy to assist you.

Disclaimer and Limitation of Liability:

The company does not endorse or accept any responsibility for the accuracy or correctness of any opinion, advice, or statement available on the company's websites or for any attack, defamation, or obscenity sent through these company websites. In no event will the company be responsible for any loss or damage caused by your reliance on the information obtained from the content available on the company's websites. You are responsible for evaluating the accuracy, completeness, or utility of any information, opinions, advice, or any other specific content available on the company's websites. Please consult professionals regarding the evaluation of any information, opinions, advice, or any other specific content, including, for example, information related to finance, health, lifestyle, opinions, advice, or any other content.

Damaged Goods:

In the event of receiving damaged goods, please contact our customer service department via our email at info@dermabelle.net. Do not dispose of damaged products or shipped products until you have contacted customer service via email to obtain instructions. We may request the return of damaged goods. We will contact the shipping company to confirm the information related to your problem so that we can recover damaged products, send a replacement order, or issue a financial credit to you for the cost of the damaged and certified goods. In the case of issuing credit for your products, full credit will be issued for damaged products within 10 working days from the date of receiving the returned shipment.

Protection Policy:

DermaBelle is committed to ensuring the security of your information. We take tangible, electronic, and administrative measures to prevent unauthorized access or disclosure of your personal information collected online.